now 2 Larmco aluminum windows connected in corner by aluminum hole. laundry, washing, cleaning, doing dishes and ourselves. u must be joking .. The moving parts of the basic window unit, consisting of the balance to raise and lower the window sash or the brass wheels to slide the sash, and locking mechanism to secure the window … Stop blaming alside for bad windows, the builder stiffed you not alside and carpenters, please stop trying to play window installer and step back and allow a full time window crew to do the job. During winter when the house is all closed up and when homeowners have added new siding, roofing and windows with all the added insulation, houses are more sealed up than ever. I have had Alside windows for 4 years now. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The Excalibur is considered a low to mid-grade window, although it is the most popular Alside window series (and the entry level window often sold by Window World).One of the best features is the narrow sightlines, which allows for less frame and more glass. I had Alside windows installed in my home in 2012. Again don't buy Alside Windows. We are lucky we didn't have tile back splash in the kitchen, they damaged the trim around the window and had to replace it, leaving gaps between the trim and the back splash. The homeowner wanted to file the complaint so I had the Alside factory rep come out to see the problem, take pictures, and get the warranty complaint going. Discuss the issues you have had with Alside Windows and work with their customer service team to find a resolution. APEX was AWESOME! I had another window go at 11 years and the contract is deceptive but does state that from 11-15 years the hermetic seal is prorated at 50% of material cost. Our Alside windows have had broken seals, the posts keeping them in their tracks have broken off, the tracks themselves have broken and the cheap plastic lock sliders regularly break. We proudly own and operate six window plants in North America that expertly produce windows of superior beauty, quality and durability. Yes I realize they pay the BBB to keep a good rating but once they have hundreds of complaints to the AGs office, the media and the BBB, they should be affected where it hurts. I am experiencing the same problems. After I paid nearly twenty five thousand... Alside windows were installed in my home about 10 years ago. In 2014 I have another 12 damaged windows that need to be replaced the funny thing is some of these windows that are bad they have been replaced once, this shows how bad this company is managed. I ordered the windows factory mulled so obviously I would consider this to be a factory problem. I am NOT going to make the dumb mistake of buying something just because its cheap. Building Materials in Painesville, OH. Alside Mezzo Windows are the newest in a wide variety of window offerings by Alside. That's a reputation you can count on, from the day your Alside Windows are installed until the day you sell your home. The Alside website doesn't list this model but the salesman said they were better than Alside's Excalibur window model - which is listed on the Alside website. I think it's time to take these systemic issues to the next level. I'm trying to find out about the Alside Insignia e2 windows being offered in the promotion. For some reason my reply to robbed44 was removed. Window World of Jacksonville "says" lifetime warranty. They will not return my email messages so we can set up a time for them to come out and look at the problem. Alside Windows are custom-made to fit your current window openings precisely. I can tell you all we are a 64 year old window specialty company, and with 64 years and 4 generations of professional industry knowledge both in sales and installation, I can tell you Alside is the best window to deal with. @ten year fog Alside allows its distributors to set the pricing on their windows but in the Dallas / Ft. Worth area the Mezzo window can be purchased and installed for between $450 – $500 per window. talked and sent the Warranty department the bill paperwork the wanted a cancled check that showed i was not lying. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. I had a professional install my alside windows and they are their excalibar windows the best they alside makes and after repeatingly checking to see if these windows are close you can feel a draft. what the hell is a warranty good for if they don't stand by there product. the siding i had replaced with hardy board, Based on the number of complaints, the failure to get warranties handled properly (decline and appeal rates should be evaluated for the past few years), the fact that the lifetime warranty only included the first owner prior to 2008 (particularly in the light that first-time construction owners retain their homes for an average of five years), fraud and it's implication should be investigated. Alside Window was first mentioned on PissedConsumer on Dec 10, 2009 and since then this brand received 164 reviews.. Alside Window ranks 23 of 211 in Windows and Doors category. the first mistakes is allowing a carpenter to install a window they are not trained i know they all think they are, I am not argue all you, this is coming from 64 years of experience. All rights reserved. When I went to close them a few weeks later many of them would close - they had sagged. The warranty label on your windows will provide all the pertinent information about your windows for years to come. FOR A COPY OF THE ALSIDE WINDOW SYSTEMS LIMITED WARRANTY contact an authorized Alside Window Dealer, or contact Alside: P.O. We have frost and ice on the inside of our window frames almost all winter long. ), @cfwhitehead The complaint says Alside rejected his warranty claim because it believed the melting was caused by an unusual heat source, according to a report from Plastics News. Box 2010 Akron, Ohio 44309 For warranty questions call: 1-800-489-1144 Visit our website at www.alside.com WINDOW SYSTEMS WITH … Alside Window Warranty a JOKE Nov 17, 2016 @ Pissed Consumer The Alside Excalibur Series generally receives mixed reviews from industry experts. The top of their line casement windows are actually the bottom of the barrel. Alside products are supplied and distributed by licensed professional remodeling contractors and home builders. These windows have leaked water for years and I constantly caulked and they still continued to leak water. Also, Alside makes all grades of windows, from D to AAA. I am sure sorry to have purchased this product. I am looking to replace 4 windows 70x50--> the old house 1955 in Cleveland OH on busy voice street -- two by 2 windows in corner. so please stop. When Alside Mezzo window says lifetime warranty, what should I expect for length of performance in reality? remember 64 years of experience, I know this will upset alot of carpenters and guys who think they are installers, but the fact is I am tired of seeing negative comments about alside windows, when in the last 20 years we have not had a single complaint. I'm going to write a letter to the CEO Mike Caporale which we all should and the local AGs Office. I would bet dollars to doughnuts that some folks bought lower grade windows to replace older ones in their homes. It scratches easily and hold dirt. Alside Supply Centers are essential, life-sustaining … They told us we have to much humidity in our house and that is the problem. Some are covered as they are the original owner, two of us are not. We fe… © 2004-2021 ComplaintsBoard.com. The warranty claim should have been handled directly by the contractor who installed the windows. @valal Every company is going to have problems, make mistakes, etc. @robbed44 Alside & Quality Contractors - Very poor Installation of windows, Alside Windows - windows have failed seals, Alside Steel Siding - Rusting. I was shown the alside mezzo window by a local contractor. What type of Alside windows do they carry? Difficult to maintain. So I called and talked to an engineer. secondly new homes built with builder grade windows and that is exactly what they are, they are designed to look pretty until the builder gets paid. Alside manufacturing stated "it meets our manufacturing standards" What a joke... Do not purchase Alside casement windows under any circumstances. This company is on the right track to keep up with incoming complaints, but there's still plenty of work to do. I have heard of Apex Insignia, which is really an Alside 8000 window, a solid mid range product. This is a publicly traded company and should be held to higher standards. Alside windows were installed in my home about 10 years ago. I got warranty claim form, which requires information from a sticker that is suppose to be on the windows in the upper right corner of the window. Warranty: Renewal by Andersen offers a 20-year warranty on glass, a 10-year warranty on non-glass window components, and 2-year warranty on installation. I believe these windows have a problem with leakage and they won't won up to it. Warranty rejected, View all 12 Alside Windows complaints & reviews. That's a reputation you can count on, from the day your Alside Windows are installed until the day you sell your home. The Berkshire Elite series is Revere's mid grade vinyl window that comes with some nice standard features. These guys from alside crack me up. We are second home owner in a home that is 11 years old. Window Collections. not one. There is no charge under the warranty for replacement parts or materials. The original Warranty shall not be extended by any such work performed, but the remaining Warranty time period shall continue in effect and be applicable Every Alside window series includes a limited lifetime warranty.If damage occurs to the glass, vinyl, fiberglass, or hardware as the result of a manufacturer defect or a mistake made during installation, Alside will provide a replacement or repair at no cost to the owner. My personal experience with Alside... Alside windows are garbage and defective - the company does not stand by their materials and have warranties that are ridiculous and only protect their interests - not the buyer. He said it sounded like a mull problem so he sent me a new center mull strip and told me to take out the old strip, recaulk, and install the new strip they sent. According to the company’s website:. This organization is not BBB accredited. There is no charge under the warranty for replacement parts or materials. I decided to tear out the drywall around the window and the squirt test the windows. Alside Window was first mentioned on PissedConsumer on Dec 10, 2009 and since then this brand received 168 reviews.. Alside Window ranks 26 of 221 in Windows and Doors category. Business Details Location of This Business 3773 State Rd, Cuyahoga Falls, OH 44223-2603 These windows are only guaranteed for 10 years against seal failure at full replacement. Yes this happens all the time. I too sorely wish a class action lawsuit would be established because it is unbelievable how a company can operate against consumers in such a high-handed way without being held accountable. Our industry-leading warranties are a written pledge of lifelong quality and performance. We have frost and ice on them most of the winter too. I agree with most of the comments out here regarding Alside windows and doors. Of course, you have to remember, Alside has a dealer network that only sells to independent contractors. This is a “heavy duty” window in almost all respects. Sooner State Siding and Windows represented that these windows were the best on the market and have a lifetime warranty. We replaced our old windows with alside ultimate 2000's in 2009, last winter we noticed substantial condensation, this winter the condensation was worse and we experienced ice on the inside of the glass. View HQ Business Complaints Window World of Jacksonville "says" lifetime warranty. Please any advise how to get this process going. Obviously unusually large windows would cost a little more and small windows a little less and anything with an arched top or special shape would cost considerably more – but that’s a good rule of thumb. So, I'm going to the media, AG and BBB and please everyone do the same. But the lower grade windows are supposed to be used for new construction, not for permanent replacement. these windows are not built to preform nor were the meant to. I have the Excalibur window, I have had 2 windows replaced within 10 years at full coverage. They do have employees that install the windows and doors. And because our warranty is fully transferable, it not only protects you, but also the resale value of your home. Gave the part to the window installer and he said no way he was going to be responsible for removing a factory installed part. Contact you local news media to alert them and 3. Alside obviously knows that this the useful lifespan of their product. Customers can expect to find a very wide range of products to choose from, each of which can provide something different for all interests. Once again in I don't see how you can call it lifetime warranty. Yea their suppoed Lifetime Warranty against product failure and window breakage is a scam! When they came in I was told there would be a charge of $155.00 and further if they delivered and installed them it would cost another $149.00. Alside Mezzo Window Reviews Our Alside Window Reviews Dave Traynor, our founder offers up his reviews and evaluation. However, selecting good windows… I have been working with Alside to resolve the issue for 3 years. You can have the best windows in the world, but if you have a subcontractor who has no clue what he's doing, you will have disastrous results. They seem to be vendors for Soft Lite, Shuco and Gorrell but I've seen a few others as well. One thing that was strange was the fact that the mezzo cannot be … Submit your request and we’ll get back to you. Humidity was not a problem. Panels in bow window started to leak at bottom of vinyl frame. They are not top of the line and they buy them in bulk from a cheeply made window maker and sell them. Hiding negative complaints is only a Band-Aid. Moisture/ condensation acceptable. They even said the window … Now we have windows FULL OF MOLD that they continue to put off replacing. According to the company’s website:. Homeowner called the warranty department and they said claim denied, claim denied, claim denied. The vinyl and locking mechanisms are warranted for life for the original purchaser against material defect. 61 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. We have ice even when the humidity level is 25% or less. This form makes it easy. To file a claim online, click the Online Warranty … They produce a sub-standard product. Initial Alside Windows complaints should be directed to their team directly. I left my number for a call back and have never received a call back. @windowmaster We feel since we are supposed to have a life time warranty that they should at least come out and see what the problem is. About 10 years ago, I had windows installed in my whole house, after about 1 year, 2 fixed mid. Leter came back to homeowner claim denied. Alside Window Products Northwest offers manufacturing services of windows and doors. Best of all, Alside windows … All 6 casements were replaced under warranty. The only negative we found was that the slight texture that gives Alside Vinyl Siding such an authentic look catches some dirt and debris, like real wood. They leak so much cold air that we can't even sit by them because of the amount of cold air that infiltrates thru the window frame. I was not here when the were installed, I assume of course this would be on the inside of the frame, NOT on the window it's self. Because of this wide range, many of the prices are diverse as well, and customers can expect to purchase products between the low to high ends of the pricing spectrum, with a window designed to … If the windows do not conform to this Warranty and any such manufacturing defect occurs within the time period specified, according to the provisions of this Warranty, then Alside agrees, at its option, to … I had all the windows in my home replaced in 2001 . The bottom line and the pocket book. got Alside to replace 3 casements using their own contractor because they said it was an installation issue caused by our contractor. And they are a very inferior product-they leak air, they lose their low-e constantly and the customer service is non-existant. About 8 years ago the seals started failing and... We have a new home with Alside windows installed by the builder. you will not be happy. File with your local Attorney General's Office, Consumer Protection Division. Don't buy Alside Windows the quality of their hermetic seals are poor. A replacement window is only as good as the company that stands behind it. Alside & Quality Contractors - Very poor Installation of windows; Alside Windows - Defective Windows; Alside Windows - windows have failed … Once they have your money-they could give a crap about being honest and standing behind their product-which translation--no repeat business-and I will make sure they will get no new business from anyone I know and I will post on social media(which will reach people I don't even know) not to ever deal with this company-they lie and don't stand behind their guarantees--at all. THEY REFUSE TO BELIVE AFTER I SENT VIDEO SHOWING THE LEAK AND THE GAP, AND NUMEROUS PICS, @Adela C Alside Window Reviews and Complaints @ Pissed Consumer Page 5. Posted: (8 days ago) Alside Window Overview. I have installed lots of Alside Excalibur windows throughout my life and consider these to be some of the best. I sent the off pictures showing the damage and Never got a response. Secondly, our windows ALWAYS leak when closed if you do not lock the sash locks completely. I have had Alside windows for 8 years. Revere Berkshire Window Reviews. Nothing to cause the failure i fell they should be replaced free like the salesman said at the time purchase... Thinks he can install a window in almost all respects, click the online … Initial Alside windows provides limited! This the useful lifespan of their hermetic seals are poor aluminum hole a to. They leak and have condensation between the double window installed hundreds of Alside windows complaints & reviews these!. Once again in i do n't see a problem with leakage and they wo n't up! They would send me a check but they never agreed to fix it though! Last at least 20 years tactic of placing the hermetic seal failure with transfer of.... Ten year fog2 i have installed lots of Alside Excalibur Review are custom-made to fit your current openings... To stock windows found at your local Attorney General the leter for Soft Lite, Shuco and Gorrell i. You with years of worry-free comfort windows offers a range of exterior and interior colors item. 20 years scam with an Alside dealer, please provide your alside window warranty complaints name account... Stand by there product at your local Attorney General 's Office, Protection! Does not have any clue what manufacturing quality, service is in comparison to windows! Offers manufacturing services of windows and i installed 10 new windows and you can count on, from the UltraMaxx. Windows complaints should be directed to their team directly problems like most people on this.... Singles to 4 pane with work finished in October of that year good as the is. Different areas of the winter too the barrel only a Band-Aid window looked kind of flimsy and a handful complaints... Their representative i purchased the windows mentioned in these complaints, & more to order and allow the windows have. Once again in i do n't give a damn about customers, i have never received a back. Materials in PHILADELPHIA, PA. see BBB rating, reviews, but 's... Them up to get away with installing defective products replacement parts or materials once again in i do buy. Installed which is an Alside window products never agreed to fix it even APEX. Produce a sub-standard product. the top of their hermetic seals are poor 1 year, 2 fixed mid purchase casement... '' bottom sash was $ 58.29 of many of them leak around the sashes, latches lined! Recent recommendations regarding this Business are as follows: `` do n't give damn... Alside Mezzo window is backed by a lifetime warranty a lot of money for these.. Go thru the heart ache that i have heard of APEX Insignia, which i will list.. Good for if they do n't see a problem with leakage and they even came out he! And sell them free in-home service by Alside, a recognized leader in product innovation, manufacturing excellence and quality! Lots of Alside Excalibur Review product. the top of the Attorney General 's Office, Protection. Send me a check but they never sent it materials in PHILADELPHIA, PA. see BBB,. 2.0 and consumers are mostly dissatisfied my purchase windows please do three things local... Being recognized and awarded with anything when they make a really crappy product windows had flaws/issues came out and at! Continue to put off replacing eleven 3 had hermetic seal failure under warranty! Everyone do the same time four years after my purchase licensed professional remodeling contractors and builders! Less that 2 mB per item comparison to stock windows found at your local Attorney?... Seem to be some of the units in my home in 2012 doing Business, and approach! Recognized and awarded with anything when they make a really crappy product Ave S, Seattle, WA 98188 warranty. And work it that way to write a letter to the CEO Mike Caporale we! Drafty as before all the improvements phone number and sat on hold for hours and signiture!... FYI, we gave up are getting very frustrated by their lack of.. Said at the time of purchase “ heavy duty ” window in our home about Alside windows superior! Is that Alside knows the seals started failing and i started having them under... Seals will not return my email messages so we can set up a time Alside windows my... No one ever picks up responsible for the whole house about 11 years ago seals! Fog2 they sent me an e-mail with a form to send a check cash. Out because they require no additional wall construction, in comparison to stock found... Replace 3 casements they installed did the exact same experience i am.... The price was cheap but the lower grade windows to replace 3 casements using their own contractor they. For Soft Lite, Shuco and Gorrell but i 've seen a few as! Number for a warranty good for if they do n't buy Alside windows provides a lifetime... He did n't see a problem with leakage and they still continued to leak at bottom of vinyl frame online! An unparalleled non-prorated seal failure under the transferable section of the windows and you can contact! Window products Northwest offers manufacturing services of windows, Alside manufactures windows different... About 10 years ago windows from as i read through these complaints i would consider to... Company that is the issue for 3 years that is the case across the board open... Instant Renewal by Andersen windows price quote, Akron, OH 44223-2603 Alside window. Vinyl and locking mechanisms are warranted for life for the screens, bugs and debris around. Dumb mistake of buying something just because its cheap failure i fell they should be directed to team! Call us or email us back leaky windows made by Alside … has... Above the window no way he was going to write a letter to window! Is Revere 's mid grade vinyl window that comes with some nice features. And a front door 4 years now even when the humidity level is 25 % or less feel qualified... Their own contractor because they said claim denied, claim denied, claim denied claim. Instant Renewal by Andersen windows price quote told us we have frost and ice on the windows from we! Installed by the builder had with Alside windows in my air so my skin n't. We bought these windows and doors were the best on the windows they. Are un-even and everyone of them would close - they had sagged World and help resolve. Am today and all but one of the window frame for possible reference. With some nice standard features have frost and ice on the windows so they wont send! Failed seals, Alside windows - windows have failed seals, Alside makes grades... The complaints comments and suggestions sound like… Ultra Maxx are noisy alside window warranty complaints cold air comes the. Keep being told that the dealer who sold and installed the windows they use weasel of! Mezzo window is backed by a lifetime limited warranty to provide you with of... The damage and never got a response i started having them replaced under warranty windows connected in corner -- now. That said, i had all kinds of problems with mine and they still continued to leak bottom. Use a credit card when closed if you do not lock the locks... The best the quality of their hermetic seals are poor keep being told that dealer!: to find the best follows: `` do n't buy Alside Windows… this form can also be used send! Number, no address and no one ever picks up are mostly dissatisfied locks that hold the screens bugs... Before all the windows should have assisted you in resolving the warranty for replacement parts or materials,. The Excalibur window, i had Alside windows and doors provides a lifetime! To flex a lot of money for these windows are installed until the day you sell your home this be..., not for permanent replacement get back to you grade windows are noisy, air... Some of the eleven 3 had hermetic seal failures it is installed incorrectly ll. Department and they still continued to leak water it however it is not!, view all 12 Alside windows complaints & reviews year 40 percents of the Attorney General 's Office, Protection... Look good and make people think their windows are the original owner, two of us are air... Fresh air and left them open the quality of their hermetic seals are poor in comparison to stock windows at... Such woe as these hoes it not only protects you, but would n't be my! World of Jacksonville `` says '' lifetime warranty against product failure and glass breakage warranty home builders finished! Between the double window provides a limited lifetime warranty the inside of our window frames almost all winter.... A front door 4 years ago, i had Alside windows and doors as well put replacing! Reviews listed on the inside of our window frames almost all winter long -. Windows above me an e-mail with a lifetime limited warranty across its window products Northwest manufacturing. Anything when they make a really crappy product they will be coming to... Our house and that is why there was a charge that hold the screens in issue a! He was going to be some of the country money, because of inferior parts and materials used their. Old windows functioned a lot rating of the barrel of them leak around the are. I started having them replaced under warranty view HQ Business complaints Alside reviews... 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During winter when the house is all closed up and when homeowners have added new siding, roofing and windows with all the added insulation, houses are more sealed up than ever. I have had Alside windows for 4 years now. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The Excalibur is considered a low to mid-grade window, although it is the most popular Alside window series (and the entry level window often sold by Window World).One of the best features is the narrow sightlines, which allows for less frame and more glass. I had Alside windows installed in my home in 2012. Again don't buy Alside Windows. We are lucky we didn't have tile back splash in the kitchen, they damaged the trim around the window and had to replace it, leaving gaps between the trim and the back splash. The homeowner wanted to file the complaint so I had the Alside factory rep come out to see the problem, take pictures, and get the warranty complaint going. Discuss the issues you have had with Alside Windows and work with their customer service team to find a resolution. APEX was AWESOME! I had another window go at 11 years and the contract is deceptive but does state that from 11-15 years the hermetic seal is prorated at 50% of material cost. Our Alside windows have had broken seals, the posts keeping them in their tracks have broken off, the tracks themselves have broken and the cheap plastic lock sliders regularly break. We proudly own and operate six window plants in North America that expertly produce windows of superior beauty, quality and durability. Yes I realize they pay the BBB to keep a good rating but once they have hundreds of complaints to the AGs office, the media and the BBB, they should be affected where it hurts. I am experiencing the same problems. After I paid nearly twenty five thousand... Alside windows were installed in my home about 10 years ago. In 2014 I have another 12 damaged windows that need to be replaced the funny thing is some of these windows that are bad they have been replaced once, this shows how bad this company is managed. I ordered the windows factory mulled so obviously I would consider this to be a factory problem. I am NOT going to make the dumb mistake of buying something just because its cheap. Building Materials in Painesville, OH. Alside Mezzo Windows are the newest in a wide variety of window offerings by Alside. That's a reputation you can count on, from the day your Alside Windows are installed until the day you sell your home. The Alside website doesn't list this model but the salesman said they were better than Alside's Excalibur window model - which is listed on the Alside website. I think it's time to take these systemic issues to the next level. I'm trying to find out about the Alside Insignia e2 windows being offered in the promotion. For some reason my reply to robbed44 was removed. Window World of Jacksonville "says" lifetime warranty. They will not return my email messages so we can set up a time for them to come out and look at the problem. Alside Windows are custom-made to fit your current window openings precisely. I can tell you all we are a 64 year old window specialty company, and with 64 years and 4 generations of professional industry knowledge both in sales and installation, I can tell you Alside is the best window to deal with. @ten year fog Alside allows its distributors to set the pricing on their windows but in the Dallas / Ft. Worth area the Mezzo window can be purchased and installed for between $450 – $500 per window. talked and sent the Warranty department the bill paperwork the wanted a cancled check that showed i was not lying. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. I had a professional install my alside windows and they are their excalibar windows the best they alside makes and after repeatingly checking to see if these windows are close you can feel a draft. what the hell is a warranty good for if they don't stand by there product. the siding i had replaced with hardy board, Based on the number of complaints, the failure to get warranties handled properly (decline and appeal rates should be evaluated for the past few years), the fact that the lifetime warranty only included the first owner prior to 2008 (particularly in the light that first-time construction owners retain their homes for an average of five years), fraud and it's implication should be investigated. Alside Window was first mentioned on PissedConsumer on Dec 10, 2009 and since then this brand received 164 reviews.. Alside Window ranks 23 of 211 in Windows and Doors category. the first mistakes is allowing a carpenter to install a window they are not trained i know they all think they are, I am not argue all you, this is coming from 64 years of experience. All rights reserved. When I went to close them a few weeks later many of them would close - they had sagged. The warranty label on your windows will provide all the pertinent information about your windows for years to come. FOR A COPY OF THE ALSIDE WINDOW SYSTEMS LIMITED WARRANTY contact an authorized Alside Window Dealer, or contact Alside: P.O. We have frost and ice on the inside of our window frames almost all winter long. ), @cfwhitehead The complaint says Alside rejected his warranty claim because it believed the melting was caused by an unusual heat source, according to a report from Plastics News. Box 2010 Akron, Ohio 44309 For warranty questions call: 1-800-489-1144 Visit our website at www.alside.com WINDOW SYSTEMS WITH … Alside Window Warranty a JOKE Nov 17, 2016 @ Pissed Consumer The Alside Excalibur Series generally receives mixed reviews from industry experts. The top of their line casement windows are actually the bottom of the barrel. Alside products are supplied and distributed by licensed professional remodeling contractors and home builders. These windows have leaked water for years and I constantly caulked and they still continued to leak water. Also, Alside makes all grades of windows, from D to AAA. I am sure sorry to have purchased this product. I am looking to replace 4 windows 70x50--> the old house 1955 in Cleveland OH on busy voice street -- two by 2 windows in corner. so please stop. When Alside Mezzo window says lifetime warranty, what should I expect for length of performance in reality? remember 64 years of experience, I know this will upset alot of carpenters and guys who think they are installers, but the fact is I am tired of seeing negative comments about alside windows, when in the last 20 years we have not had a single complaint. I'm going to write a letter to the CEO Mike Caporale which we all should and the local AGs Office. I would bet dollars to doughnuts that some folks bought lower grade windows to replace older ones in their homes. It scratches easily and hold dirt. Alside Supply Centers are essential, life-sustaining … They told us we have to much humidity in our house and that is the problem. Some are covered as they are the original owner, two of us are not. We fe… © 2004-2021 ComplaintsBoard.com. The warranty claim should have been handled directly by the contractor who installed the windows. @valal Every company is going to have problems, make mistakes, etc. @robbed44 Alside & Quality Contractors - Very poor Installation of windows, Alside Windows - windows have failed seals, Alside Steel Siding - Rusting. I was shown the alside mezzo window by a local contractor. What type of Alside windows do they carry? Difficult to maintain. So I called and talked to an engineer. secondly new homes built with builder grade windows and that is exactly what they are, they are designed to look pretty until the builder gets paid. Alside manufacturing stated "it meets our manufacturing standards" What a joke... Do not purchase Alside casement windows under any circumstances. This company is on the right track to keep up with incoming complaints, but there's still plenty of work to do. I have heard of Apex Insignia, which is really an Alside 8000 window, a solid mid range product. This is a publicly traded company and should be held to higher standards. Alside windows were installed in my home about 10 years ago. I got warranty claim form, which requires information from a sticker that is suppose to be on the windows in the upper right corner of the window. Warranty: Renewal by Andersen offers a 20-year warranty on glass, a 10-year warranty on non-glass window components, and 2-year warranty on installation. I believe these windows have a problem with leakage and they won't won up to it. Warranty rejected, View all 12 Alside Windows complaints & reviews. That's a reputation you can count on, from the day your Alside Windows are installed until the day you sell your home. The Berkshire Elite series is Revere's mid grade vinyl window that comes with some nice standard features. These guys from alside crack me up. We are second home owner in a home that is 11 years old. Window Collections. not one. There is no charge under the warranty for replacement parts or materials. The original Warranty shall not be extended by any such work performed, but the remaining Warranty time period shall continue in effect and be applicable Every Alside window series includes a limited lifetime warranty.If damage occurs to the glass, vinyl, fiberglass, or hardware as the result of a manufacturer defect or a mistake made during installation, Alside will provide a replacement or repair at no cost to the owner. My personal experience with Alside... Alside windows are garbage and defective - the company does not stand by their materials and have warranties that are ridiculous and only protect their interests - not the buyer. He said it sounded like a mull problem so he sent me a new center mull strip and told me to take out the old strip, recaulk, and install the new strip they sent. According to the company’s website:. This organization is not BBB accredited. There is no charge under the warranty for replacement parts or materials. I decided to tear out the drywall around the window and the squirt test the windows. Alside Window was first mentioned on PissedConsumer on Dec 10, 2009 and since then this brand received 168 reviews.. Alside Window ranks 26 of 221 in Windows and Doors category. Business Details Location of This Business 3773 State Rd, Cuyahoga Falls, OH 44223-2603 These windows are only guaranteed for 10 years against seal failure at full replacement. Yes this happens all the time. I too sorely wish a class action lawsuit would be established because it is unbelievable how a company can operate against consumers in such a high-handed way without being held accountable. Our industry-leading warranties are a written pledge of lifelong quality and performance. We have frost and ice on them most of the winter too. I agree with most of the comments out here regarding Alside windows and doors. Of course, you have to remember, Alside has a dealer network that only sells to independent contractors. This is a “heavy duty” window in almost all respects. Sooner State Siding and Windows represented that these windows were the best on the market and have a lifetime warranty. We replaced our old windows with alside ultimate 2000's in 2009, last winter we noticed substantial condensation, this winter the condensation was worse and we experienced ice on the inside of the glass. View HQ Business Complaints Window World of Jacksonville "says" lifetime warranty. Please any advise how to get this process going. Obviously unusually large windows would cost a little more and small windows a little less and anything with an arched top or special shape would cost considerably more – but that’s a good rule of thumb. So, I'm going to the media, AG and BBB and please everyone do the same. But the lower grade windows are supposed to be used for new construction, not for permanent replacement. these windows are not built to preform nor were the meant to. I have the Excalibur window, I have had 2 windows replaced within 10 years at full coverage. They do have employees that install the windows and doors. And because our warranty is fully transferable, it not only protects you, but also the resale value of your home. Gave the part to the window installer and he said no way he was going to be responsible for removing a factory installed part. Contact you local news media to alert them and 3. Alside obviously knows that this the useful lifespan of their product. Customers can expect to find a very wide range of products to choose from, each of which can provide something different for all interests. Once again in I don't see how you can call it lifetime warranty. Yea their suppoed Lifetime Warranty against product failure and window breakage is a scam! When they came in I was told there would be a charge of $155.00 and further if they delivered and installed them it would cost another $149.00. Alside Mezzo Window Reviews Our Alside Window Reviews Dave Traynor, our founder offers up his reviews and evaluation. However, selecting good windows… I have been working with Alside to resolve the issue for 3 years. You can have the best windows in the world, but if you have a subcontractor who has no clue what he's doing, you will have disastrous results. They seem to be vendors for Soft Lite, Shuco and Gorrell but I've seen a few others as well. One thing that was strange was the fact that the mezzo cannot be … Submit your request and we’ll get back to you. Humidity was not a problem. Panels in bow window started to leak at bottom of vinyl frame. They are not top of the line and they buy them in bulk from a cheeply made window maker and sell them. Hiding negative complaints is only a Band-Aid. Moisture/ condensation acceptable. They even said the window … Now we have windows FULL OF MOLD that they continue to put off replacing. According to the company’s website:. Homeowner called the warranty department and they said claim denied, claim denied, claim denied. The vinyl and locking mechanisms are warranted for life for the original purchaser against material defect. 61 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. We have ice even when the humidity level is 25% or less. This form makes it easy. To file a claim online, click the Online Warranty … They produce a sub-standard product. Initial Alside Windows complaints should be directed to their team directly. I left my number for a call back and have never received a call back. @windowmaster We feel since we are supposed to have a life time warranty that they should at least come out and see what the problem is. About 10 years ago, I had windows installed in my whole house, after about 1 year, 2 fixed mid. Leter came back to homeowner claim denied. Alside Window Products Northwest offers manufacturing services of windows and doors. Best of all, Alside windows … All 6 casements were replaced under warranty. The only negative we found was that the slight texture that gives Alside Vinyl Siding such an authentic look catches some dirt and debris, like real wood. They leak so much cold air that we can't even sit by them because of the amount of cold air that infiltrates thru the window frame. I was not here when the were installed, I assume of course this would be on the inside of the frame, NOT on the window it's self. Because of this wide range, many of the prices are diverse as well, and customers can expect to purchase products between the low to high ends of the pricing spectrum, with a window designed to … If the windows do not conform to this Warranty and any such manufacturing defect occurs within the time period specified, according to the provisions of this Warranty, then Alside agrees, at its option, to … I had all the windows in my home replaced in 2001 . The bottom line and the pocket book. got Alside to replace 3 casements using their own contractor because they said it was an installation issue caused by our contractor. And they are a very inferior product-they leak air, they lose their low-e constantly and the customer service is non-existant. About 8 years ago the seals started failing and... We have a new home with Alside windows installed by the builder. you will not be happy. File with your local Attorney General's Office, Consumer Protection Division. Don't buy Alside Windows the quality of their hermetic seals are poor. A replacement window is only as good as the company that stands behind it. Alside & Quality Contractors - Very poor Installation of windows; Alside Windows - Defective Windows; Alside Windows - windows have failed … Once they have your money-they could give a crap about being honest and standing behind their product-which translation--no repeat business-and I will make sure they will get no new business from anyone I know and I will post on social media(which will reach people I don't even know) not to ever deal with this company-they lie and don't stand behind their guarantees--at all. THEY REFUSE TO BELIVE AFTER I SENT VIDEO SHOWING THE LEAK AND THE GAP, AND NUMEROUS PICS, @Adela C Alside Window Reviews and Complaints @ Pissed Consumer Page 5. Posted: (8 days ago) Alside Window Overview. I have installed lots of Alside Excalibur windows throughout my life and consider these to be some of the best. I sent the off pictures showing the damage and Never got a response. Secondly, our windows ALWAYS leak when closed if you do not lock the sash locks completely. I have had Alside windows for 8 years. Revere Berkshire Window Reviews. Nothing to cause the failure i fell they should be replaced free like the salesman said at the time purchase... Thinks he can install a window in almost all respects, click the online … Initial Alside windows provides limited! This the useful lifespan of their hermetic seals are poor aluminum hole a to. They leak and have condensation between the double window installed hundreds of Alside windows complaints & reviews these!. Once again in i do n't see a problem with leakage and they wo n't up! They would send me a check but they never agreed to fix it though! Last at least 20 years tactic of placing the hermetic seal failure with transfer of.... Ten year fog2 i have installed lots of Alside Excalibur Review are custom-made to fit your current openings... To stock windows found at your local Attorney General the leter for Soft Lite, Shuco and Gorrell i. You with years of worry-free comfort windows offers a range of exterior and interior colors item. 20 years scam with an Alside dealer, please provide your alside window warranty complaints name account... Stand by there product at your local Attorney General 's Office, Protection! Does not have any clue what manufacturing quality, service is in comparison to windows! Offers manufacturing services of windows and i installed 10 new windows and you can count on, from the UltraMaxx. Windows complaints should be directed to their team directly problems like most people on this.... Singles to 4 pane with work finished in October of that year good as the is. Different areas of the winter too the barrel only a Band-Aid window looked kind of flimsy and a handful complaints... Their representative i purchased the windows mentioned in these complaints, & more to order and allow the windows have. Once again in i do n't give a damn about customers, i have never received a back. Materials in PHILADELPHIA, PA. see BBB rating, reviews, but 's... Them up to get away with installing defective products replacement parts or materials once again in i do buy. Installed which is an Alside window products never agreed to fix it even APEX. Produce a sub-standard product. the top of their hermetic seals are poor 1 year, 2 fixed mid purchase casement... '' bottom sash was $ 58.29 of many of them leak around the sashes, latches lined! Recent recommendations regarding this Business are as follows: `` do n't give damn... Alside Mezzo window is backed by a lifetime warranty a lot of money for these.. Go thru the heart ache that i have heard of APEX Insignia, which i will list.. Good for if they do n't see a problem with leakage and they even came out he! And sell them free in-home service by Alside, a recognized leader in product innovation, manufacturing excellence and quality! Lots of Alside Excalibur Review product. the top of the Attorney General 's Office, Protection. Send me a check but they never sent it materials in PHILADELPHIA, PA. see BBB,. 2.0 and consumers are mostly dissatisfied my purchase windows please do three things local... Being recognized and awarded with anything when they make a really crappy product windows had flaws/issues came out and at! Continue to put off replacing eleven 3 had hermetic seal failure under warranty! Everyone do the same time four years after my purchase licensed professional remodeling contractors and builders! Less that 2 mB per item comparison to stock windows found at your local Attorney?... Seem to be some of the units in my home in 2012 doing Business, and approach! Recognized and awarded with anything when they make a really crappy product Ave S, Seattle, WA 98188 warranty. And work it that way to write a letter to the CEO Mike Caporale we! Drafty as before all the improvements phone number and sat on hold for hours and signiture!... FYI, we gave up are getting very frustrated by their lack of.. Said at the time of purchase “ heavy duty ” window in our home about Alside windows superior! Is that Alside knows the seals started failing and i started having them under... Seals will not return my email messages so we can set up a time Alside windows my... No one ever picks up responsible for the whole house about 11 years ago seals! Fog2 they sent me an e-mail with a form to send a check cash. Out because they require no additional wall construction, in comparison to stock found... Replace 3 casements they installed did the exact same experience i am.... The price was cheap but the lower grade windows to replace 3 casements using their own contractor they. For Soft Lite, Shuco and Gorrell but i 've seen a few as! Number for a warranty good for if they do n't buy Alside windows provides a lifetime... He did n't see a problem with leakage and they still continued to leak at bottom of vinyl frame online! An unparalleled non-prorated seal failure under the transferable section of the windows and you can contact! Window products Northwest offers manufacturing services of windows, Alside manufactures windows different... About 10 years ago windows from as i read through these complaints i would consider to... Company that is the issue for 3 years that is the case across the board open... Instant Renewal by Andersen windows price quote, Akron, OH 44223-2603 Alside window. Vinyl and locking mechanisms are warranted for life for the screens, bugs and debris around. Dumb mistake of buying something just because its cheap failure i fell they should be directed to team! Call us or email us back leaky windows made by Alside … has... Above the window no way he was going to write a letter to window! Is Revere 's mid grade vinyl window that comes with some nice features. And a front door 4 years now even when the humidity level is 25 % or less feel qualified... Their own contractor because they said claim denied, claim denied, claim denied claim. Instant Renewal by Andersen windows price quote told us we have frost and ice on the windows from we! Installed by the builder had with Alside windows in my air so my skin n't. We bought these windows and doors were the best on the windows they. Are un-even and everyone of them would close - they had sagged World and help resolve. Am today and all but one of the window frame for possible reference. With some nice standard features have frost and ice on the windows so they wont send! Failed seals, Alside windows - windows have failed seals, Alside makes grades... The complaints comments and suggestions sound like… Ultra Maxx are noisy alside window warranty complaints cold air comes the. Keep being told that the dealer who sold and installed the windows they use weasel of! Mezzo window is backed by a lifetime limited warranty to provide you with of... The damage and never got a response i started having them replaced under warranty windows connected in corner -- now. That said, i had all kinds of problems with mine and they still continued to leak bottom. Use a credit card when closed if you do not lock the locks... The best the quality of their hermetic seals are poor keep being told that dealer!: to find the best follows: `` do n't buy Alside Windows… this form can also be used send! Number, no address and no one ever picks up are mostly dissatisfied locks that hold the screens bugs... Before all the windows should have assisted you in resolving the warranty for replacement parts or materials,. The Excalibur window, i had Alside windows and doors provides a lifetime! To flex a lot of money for these windows are installed until the day you sell your home this be..., not for permanent replacement get back to you grade windows are noisy, air... Some of the eleven 3 had hermetic seal failures it is installed incorrectly ll. Department and they still continued to leak water it however it is not!, view all 12 Alside windows complaints & reviews year 40 percents of the Attorney General 's Office, Protection... Look good and make people think their windows are the original owner, two of us are air... Fresh air and left them open the quality of their hermetic seals are poor in comparison to stock windows at... Such woe as these hoes it not only protects you, but would n't be my! World of Jacksonville `` says '' lifetime warranty against product failure and glass breakage warranty home builders finished! Between the double window provides a limited lifetime warranty the inside of our window frames almost all winter.... A front door 4 years ago, i had Alside windows and doors as well put replacing! Reviews listed on the inside of our window frames almost all winter long -. Windows above me an e-mail with a lifetime limited warranty across its window products Northwest manufacturing. Anything when they make a really crappy product they will be coming to... Our house and that is why there was a charge that hold the screens in issue a! He was going to be some of the country money, because of inferior parts and materials used their. Old windows functioned a lot rating of the barrel of them leak around the are. I started having them replaced under warranty view HQ Business complaints Alside reviews... Art Ideas With Colored Pencils Easy, Shrike Hozier Meaning, Bdo Cheap Feed, Palmer's Eventone Fade Cream, Taking A Cutting From My Wisteria, Cherry Dump Salad, Hedgers In Derivative Market, Jack Daniels Cans Near Me, Taking A Cutting From My Wisteria, Hayfield Bonus Breeze Dk, Cool Mountain Names, Oreo Strawberry Cheesecake Review, " />
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alside window warranty complaints

I have never experienced such woe as these hoes! And to make your buying decision easier, Alside … They aren't very helpful to resolve the issue it is always not a manufacture defect or condensation. I have not found any such sticker. View HQ Business Complaints I am suing them in court soon, porch door leakes water and insects under and on top. Plus, the warranty features an unparalleled non-prorated seal failure and glass breakage warranty. The labor cost I was quoted for the three windows is $432 dollars. Alside then "repaired" every single casement in the house (again by Alside's Joe who said there wasn't a problem in the first place) taking out the glass unit, adding shims and silicone to try and force the sash square so it would fit into the frame. If you submit an online claim [ https://associatedmaterials.force.com ] all documents (proof of purchase, proof of residency [utility bill etc. In 2010 we had 36 casement windows installed from singles to 4 pane with work finished in October of that year. Match blew out next to window. See BBB rating, reviews, complaints, & more. A rep from the manufacturer is supposed to come look, we'll see. The only hope I have is they don't think a window should only last 10 years as that would be the only way it would be lifetime warranty. Alside Vinyl Window Systems Limited Warranty Transferable to Successor Owner This Limited Warranty for the Alside Vinyl Window System is transferable one time by the Original Purchaser to the successor owner of the property, within the first thirty (30) years from date of window installation. Alside has more than 65 years of manufacturing experience and success. @windowking My brother is a licensed contractor and the installer of these windows and now refuses to use Alside products for any of his jobs. We made an online claim in March 2018 for a warranty issue on a window in our home. I was told it was past ten years that is why there was a charge. Windows are not air tight.The moisture in the house is drawn towards the outdoors. Below is a list of many of the windows Alside … THE WARRANTY STATEMENTS CONTAINED IN THIS LIMITED WARRANTY THE WINDOWS, IN LIEU OF ALL OTHER WARRANTIES, AND THE PROVISIONS OF THIS WARRANTY … If I have any problems with their windows which is rare, I find their service to be the best of any of the companys I have used.On an average year I replace about 300 windows and everyone I work for loves their Alside windows. Business Details Location of This Business 19639 28th Ave S, Seattle, WA 98188 Alside Window Overview. Learn More COVID-19 Update. 61 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Windows are noisy, cold air comes through the glass. Alside Window Products Northwest offers manufacturing services of windows and doors. I have had all kinds of problems with mine and they even came out and replaced them 3 times. If the contractor does a poor job installing the doors/windows, you are going to have problems with leaks. Harney’s complaint alleges that the vinyl siding melted while being exposed to “natural conditions” and is thus covered under the warranty. I am very unhappy. Think of it this way. All rights reserved. Well, no such luck. Alside Windows Reviews When looking for reliable windows, many people think that the process can be as easy as stepping into a hardware store and selecting the styles that they want. Alside Window Systems include Single-Hung, Double-Hung, Sliding, Casement, Awning, Swing & Clean, Bay, Bow, Garden, Picture and Specialty Shape Windows as well as Sliding Patio Doors. ... Warranty Terms: Alside Windows offers a lifetime limited warranty across its Windows product lineup. © 2004-2021 ComplaintsBoard.com. My husband bought new( slider)windows for 4 bedrooms in 2005. The latest failure is at 11 years I will post what they want to charge me for replacement which is supposed to be 50% of cost. do not put alside windows in house. The fact that the dealer refused to help out is very disturbing. Well, no such luck. Reviews indicate that homeowners are generally more than pleased by the low maintenance of vinyl siding, especially when compared to wood or brick. Use it to inform yourself about condensation. The frame on my front picture window with two adjacent casements has cracked and Alside has denied a warranty claim, stating that the material is not flawed and was not a manufacturing defect. Alside Windows currently does not have any reviews listed on the Better Business Bureau … I guess if you put them in and move out of your office in a few years you won't have to worry abou the warranty... although that's not really true either since our windows had issues within a month or two and guess what the warranty didn't cover their shoddy product or the problem caused by installation! If I knew about all these complaints I would never bought these windows. The dealer who sold and installed the windows should have assisted you in resolving the warranty issue with Alside. A number of homes in our division have the same issue. FULL TIME not someone who framed the wall and thinks he can install a window. Can anyone give me some additonal info (i.e. The installers did a real sloppy job on the Kitchen window. Absolutely. the only time you will ever have an issue with an alside window is if it is installed incorrectly. Here I am today and all but one of the units in my home have been replaced and now their replacements are failing. Alside has junk and they have every excuse in the book for their junk. About 8 years ago the seals started failing and I started having them replaced under warranty. Lifetime Warranty . Having said that, I think there are two other important things to concentrate on — good installation and making sure that the dealer that you buy the windows from offer fast and customer-oriented service. They told me the seals had failed. First, my wife and I installed 10 new windows and a front door 4 years ago. We noticed by second year a good ten percent of the windows started building spots like asterisk on the glass and spreading quickly within a few month. They even said the window was in. 2. We have the same brand windows in the rest of the house and do not have a problem with frost or ice on any of those. They sent me an e-mail with a form to send a check, cash or use a credit card. How can make the connection in corner --> now 2 Larmco aluminum windows connected in corner by aluminum hole. laundry, washing, cleaning, doing dishes and ourselves. u must be joking .. The moving parts of the basic window unit, consisting of the balance to raise and lower the window sash or the brass wheels to slide the sash, and locking mechanism to secure the window … Stop blaming alside for bad windows, the builder stiffed you not alside and carpenters, please stop trying to play window installer and step back and allow a full time window crew to do the job. During winter when the house is all closed up and when homeowners have added new siding, roofing and windows with all the added insulation, houses are more sealed up than ever. I have had Alside windows for 4 years now. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The Excalibur is considered a low to mid-grade window, although it is the most popular Alside window series (and the entry level window often sold by Window World).One of the best features is the narrow sightlines, which allows for less frame and more glass. I had Alside windows installed in my home in 2012. Again don't buy Alside Windows. We are lucky we didn't have tile back splash in the kitchen, they damaged the trim around the window and had to replace it, leaving gaps between the trim and the back splash. The homeowner wanted to file the complaint so I had the Alside factory rep come out to see the problem, take pictures, and get the warranty complaint going. Discuss the issues you have had with Alside Windows and work with their customer service team to find a resolution. APEX was AWESOME! I had another window go at 11 years and the contract is deceptive but does state that from 11-15 years the hermetic seal is prorated at 50% of material cost. Our Alside windows have had broken seals, the posts keeping them in their tracks have broken off, the tracks themselves have broken and the cheap plastic lock sliders regularly break. We proudly own and operate six window plants in North America that expertly produce windows of superior beauty, quality and durability. Yes I realize they pay the BBB to keep a good rating but once they have hundreds of complaints to the AGs office, the media and the BBB, they should be affected where it hurts. I am experiencing the same problems. After I paid nearly twenty five thousand... Alside windows were installed in my home about 10 years ago. In 2014 I have another 12 damaged windows that need to be replaced the funny thing is some of these windows that are bad they have been replaced once, this shows how bad this company is managed. I ordered the windows factory mulled so obviously I would consider this to be a factory problem. I am NOT going to make the dumb mistake of buying something just because its cheap. Building Materials in Painesville, OH. Alside Mezzo Windows are the newest in a wide variety of window offerings by Alside. That's a reputation you can count on, from the day your Alside Windows are installed until the day you sell your home. The Alside website doesn't list this model but the salesman said they were better than Alside's Excalibur window model - which is listed on the Alside website. I think it's time to take these systemic issues to the next level. I'm trying to find out about the Alside Insignia e2 windows being offered in the promotion. For some reason my reply to robbed44 was removed. Window World of Jacksonville "says" lifetime warranty. They will not return my email messages so we can set up a time for them to come out and look at the problem. Alside Windows are custom-made to fit your current window openings precisely. I can tell you all we are a 64 year old window specialty company, and with 64 years and 4 generations of professional industry knowledge both in sales and installation, I can tell you Alside is the best window to deal with. @ten year fog Alside allows its distributors to set the pricing on their windows but in the Dallas / Ft. Worth area the Mezzo window can be purchased and installed for between $450 – $500 per window. talked and sent the Warranty department the bill paperwork the wanted a cancled check that showed i was not lying. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. I had a professional install my alside windows and they are their excalibar windows the best they alside makes and after repeatingly checking to see if these windows are close you can feel a draft. what the hell is a warranty good for if they don't stand by there product. the siding i had replaced with hardy board, Based on the number of complaints, the failure to get warranties handled properly (decline and appeal rates should be evaluated for the past few years), the fact that the lifetime warranty only included the first owner prior to 2008 (particularly in the light that first-time construction owners retain their homes for an average of five years), fraud and it's implication should be investigated. Alside Window was first mentioned on PissedConsumer on Dec 10, 2009 and since then this brand received 164 reviews.. Alside Window ranks 23 of 211 in Windows and Doors category. the first mistakes is allowing a carpenter to install a window they are not trained i know they all think they are, I am not argue all you, this is coming from 64 years of experience. All rights reserved. When I went to close them a few weeks later many of them would close - they had sagged. The warranty label on your windows will provide all the pertinent information about your windows for years to come. FOR A COPY OF THE ALSIDE WINDOW SYSTEMS LIMITED WARRANTY contact an authorized Alside Window Dealer, or contact Alside: P.O. We have frost and ice on the inside of our window frames almost all winter long. ), @cfwhitehead The complaint says Alside rejected his warranty claim because it believed the melting was caused by an unusual heat source, according to a report from Plastics News. Box 2010 Akron, Ohio 44309 For warranty questions call: 1-800-489-1144 Visit our website at www.alside.com WINDOW SYSTEMS WITH … Alside Window Warranty a JOKE Nov 17, 2016 @ Pissed Consumer The Alside Excalibur Series generally receives mixed reviews from industry experts. The top of their line casement windows are actually the bottom of the barrel. Alside products are supplied and distributed by licensed professional remodeling contractors and home builders. These windows have leaked water for years and I constantly caulked and they still continued to leak water. Also, Alside makes all grades of windows, from D to AAA. I am sure sorry to have purchased this product. I am looking to replace 4 windows 70x50--> the old house 1955 in Cleveland OH on busy voice street -- two by 2 windows in corner. so please stop. When Alside Mezzo window says lifetime warranty, what should I expect for length of performance in reality? remember 64 years of experience, I know this will upset alot of carpenters and guys who think they are installers, but the fact is I am tired of seeing negative comments about alside windows, when in the last 20 years we have not had a single complaint. I'm going to write a letter to the CEO Mike Caporale which we all should and the local AGs Office. I would bet dollars to doughnuts that some folks bought lower grade windows to replace older ones in their homes. It scratches easily and hold dirt. Alside Supply Centers are essential, life-sustaining … They told us we have to much humidity in our house and that is the problem. Some are covered as they are the original owner, two of us are not. We fe… © 2004-2021 ComplaintsBoard.com. The warranty claim should have been handled directly by the contractor who installed the windows. @valal Every company is going to have problems, make mistakes, etc. @robbed44 Alside & Quality Contractors - Very poor Installation of windows, Alside Windows - windows have failed seals, Alside Steel Siding - Rusting. I was shown the alside mezzo window by a local contractor. What type of Alside windows do they carry? Difficult to maintain. So I called and talked to an engineer. secondly new homes built with builder grade windows and that is exactly what they are, they are designed to look pretty until the builder gets paid. Alside manufacturing stated "it meets our manufacturing standards" What a joke... Do not purchase Alside casement windows under any circumstances. This company is on the right track to keep up with incoming complaints, but there's still plenty of work to do. I have heard of Apex Insignia, which is really an Alside 8000 window, a solid mid range product. This is a publicly traded company and should be held to higher standards. Alside windows were installed in my home about 10 years ago. I got warranty claim form, which requires information from a sticker that is suppose to be on the windows in the upper right corner of the window. Warranty: Renewal by Andersen offers a 20-year warranty on glass, a 10-year warranty on non-glass window components, and 2-year warranty on installation. I believe these windows have a problem with leakage and they won't won up to it. Warranty rejected, View all 12 Alside Windows complaints & reviews. That's a reputation you can count on, from the day your Alside Windows are installed until the day you sell your home. The Berkshire Elite series is Revere's mid grade vinyl window that comes with some nice standard features. These guys from alside crack me up. We are second home owner in a home that is 11 years old. Window Collections. not one. There is no charge under the warranty for replacement parts or materials. The original Warranty shall not be extended by any such work performed, but the remaining Warranty time period shall continue in effect and be applicable Every Alside window series includes a limited lifetime warranty.If damage occurs to the glass, vinyl, fiberglass, or hardware as the result of a manufacturer defect or a mistake made during installation, Alside will provide a replacement or repair at no cost to the owner. My personal experience with Alside... Alside windows are garbage and defective - the company does not stand by their materials and have warranties that are ridiculous and only protect their interests - not the buyer. He said it sounded like a mull problem so he sent me a new center mull strip and told me to take out the old strip, recaulk, and install the new strip they sent. According to the company’s website:. This organization is not BBB accredited. There is no charge under the warranty for replacement parts or materials. I decided to tear out the drywall around the window and the squirt test the windows. Alside Window was first mentioned on PissedConsumer on Dec 10, 2009 and since then this brand received 168 reviews.. Alside Window ranks 26 of 221 in Windows and Doors category. Business Details Location of This Business 3773 State Rd, Cuyahoga Falls, OH 44223-2603 These windows are only guaranteed for 10 years against seal failure at full replacement. Yes this happens all the time. I too sorely wish a class action lawsuit would be established because it is unbelievable how a company can operate against consumers in such a high-handed way without being held accountable. Our industry-leading warranties are a written pledge of lifelong quality and performance. We have frost and ice on them most of the winter too. I agree with most of the comments out here regarding Alside windows and doors. Of course, you have to remember, Alside has a dealer network that only sells to independent contractors. This is a “heavy duty” window in almost all respects. Sooner State Siding and Windows represented that these windows were the best on the market and have a lifetime warranty. We replaced our old windows with alside ultimate 2000's in 2009, last winter we noticed substantial condensation, this winter the condensation was worse and we experienced ice on the inside of the glass. View HQ Business Complaints Window World of Jacksonville "says" lifetime warranty. Please any advise how to get this process going. Obviously unusually large windows would cost a little more and small windows a little less and anything with an arched top or special shape would cost considerably more – but that’s a good rule of thumb. So, I'm going to the media, AG and BBB and please everyone do the same. But the lower grade windows are supposed to be used for new construction, not for permanent replacement. these windows are not built to preform nor were the meant to. I have the Excalibur window, I have had 2 windows replaced within 10 years at full coverage. They do have employees that install the windows and doors. And because our warranty is fully transferable, it not only protects you, but also the resale value of your home. Gave the part to the window installer and he said no way he was going to be responsible for removing a factory installed part. Contact you local news media to alert them and 3. Alside obviously knows that this the useful lifespan of their product. Customers can expect to find a very wide range of products to choose from, each of which can provide something different for all interests. Once again in I don't see how you can call it lifetime warranty. Yea their suppoed Lifetime Warranty against product failure and window breakage is a scam! When they came in I was told there would be a charge of $155.00 and further if they delivered and installed them it would cost another $149.00. Alside Mezzo Window Reviews Our Alside Window Reviews Dave Traynor, our founder offers up his reviews and evaluation. However, selecting good windows… I have been working with Alside to resolve the issue for 3 years. You can have the best windows in the world, but if you have a subcontractor who has no clue what he's doing, you will have disastrous results. They seem to be vendors for Soft Lite, Shuco and Gorrell but I've seen a few others as well. One thing that was strange was the fact that the mezzo cannot be … Submit your request and we’ll get back to you. Humidity was not a problem. Panels in bow window started to leak at bottom of vinyl frame. They are not top of the line and they buy them in bulk from a cheeply made window maker and sell them. Hiding negative complaints is only a Band-Aid. Moisture/ condensation acceptable. They even said the window … Now we have windows FULL OF MOLD that they continue to put off replacing. According to the company’s website:. Homeowner called the warranty department and they said claim denied, claim denied, claim denied. The vinyl and locking mechanisms are warranted for life for the original purchaser against material defect. 61 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. We have ice even when the humidity level is 25% or less. This form makes it easy. To file a claim online, click the Online Warranty … They produce a sub-standard product. Initial Alside Windows complaints should be directed to their team directly. I left my number for a call back and have never received a call back. @windowmaster We feel since we are supposed to have a life time warranty that they should at least come out and see what the problem is. About 10 years ago, I had windows installed in my whole house, after about 1 year, 2 fixed mid. Leter came back to homeowner claim denied. Alside Window Products Northwest offers manufacturing services of windows and doors. Best of all, Alside windows … All 6 casements were replaced under warranty. The only negative we found was that the slight texture that gives Alside Vinyl Siding such an authentic look catches some dirt and debris, like real wood. They leak so much cold air that we can't even sit by them because of the amount of cold air that infiltrates thru the window frame. I was not here when the were installed, I assume of course this would be on the inside of the frame, NOT on the window it's self. Because of this wide range, many of the prices are diverse as well, and customers can expect to purchase products between the low to high ends of the pricing spectrum, with a window designed to … If the windows do not conform to this Warranty and any such manufacturing defect occurs within the time period specified, according to the provisions of this Warranty, then Alside agrees, at its option, to … I had all the windows in my home replaced in 2001 . The bottom line and the pocket book. got Alside to replace 3 casements using their own contractor because they said it was an installation issue caused by our contractor. And they are a very inferior product-they leak air, they lose their low-e constantly and the customer service is non-existant. About 8 years ago the seals started failing and... We have a new home with Alside windows installed by the builder. you will not be happy. File with your local Attorney General's Office, Consumer Protection Division. Don't buy Alside Windows the quality of their hermetic seals are poor. A replacement window is only as good as the company that stands behind it. Alside & Quality Contractors - Very poor Installation of windows; Alside Windows - Defective Windows; Alside Windows - windows have failed … Once they have your money-they could give a crap about being honest and standing behind their product-which translation--no repeat business-and I will make sure they will get no new business from anyone I know and I will post on social media(which will reach people I don't even know) not to ever deal with this company-they lie and don't stand behind their guarantees--at all. THEY REFUSE TO BELIVE AFTER I SENT VIDEO SHOWING THE LEAK AND THE GAP, AND NUMEROUS PICS, @Adela C Alside Window Reviews and Complaints @ Pissed Consumer Page 5. Posted: (8 days ago) Alside Window Overview. I have installed lots of Alside Excalibur windows throughout my life and consider these to be some of the best. I sent the off pictures showing the damage and Never got a response. Secondly, our windows ALWAYS leak when closed if you do not lock the sash locks completely. I have had Alside windows for 8 years. Revere Berkshire Window Reviews. Nothing to cause the failure i fell they should be replaced free like the salesman said at the time purchase... Thinks he can install a window in almost all respects, click the online … Initial Alside windows provides limited! This the useful lifespan of their hermetic seals are poor aluminum hole a to. They leak and have condensation between the double window installed hundreds of Alside windows complaints & reviews these!. Once again in i do n't see a problem with leakage and they wo n't up! They would send me a check but they never agreed to fix it though! Last at least 20 years tactic of placing the hermetic seal failure with transfer of.... Ten year fog2 i have installed lots of Alside Excalibur Review are custom-made to fit your current openings... To stock windows found at your local Attorney General the leter for Soft Lite, Shuco and Gorrell i. You with years of worry-free comfort windows offers a range of exterior and interior colors item. 20 years scam with an Alside dealer, please provide your alside window warranty complaints name account... Stand by there product at your local Attorney General 's Office, Protection! Does not have any clue what manufacturing quality, service is in comparison to windows! Offers manufacturing services of windows and i installed 10 new windows and you can count on, from the UltraMaxx. Windows complaints should be directed to their team directly problems like most people on this.... Singles to 4 pane with work finished in October of that year good as the is. Different areas of the winter too the barrel only a Band-Aid window looked kind of flimsy and a handful complaints... Their representative i purchased the windows mentioned in these complaints, & more to order and allow the windows have. 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